What are the big problem domains that an interconnect voice management solution has to solve?
When one examines the entire scope of the interconnect operations of a voice service carrier, they need to have perspective on all the major domains that need to be addressed. As a solution provider, GCS looks at all the problem domains to define the scope of our application.
Here’s what we see as the domains that are within the boundary of the GCS ICP application:
Carrier Management (Vendor and Originator)
Rate Management (Supplier Rate Management)
Currency Management
CDR Processing (Receiving, Formatting & Rating)
Reporting & Analytics
Routing Policy Management (Creating, Editing and Implementation)
Specialized Routing Management
Portability
Alarming & Performance Monitoring
Invoicing
Credit Management
Application Speed, Scale & Reliability/Fault Tolerance
Finance System Integration
Network Integration
Dashboard & KPI management
Pricing Management & Rate Addendum Management
As you can see these solutions encompass a large number of domains and the feature sets required to address the intricacies of each domain are almost too many to count.
What does this mean? Why is this of use? Well, first off, it’s instructive to understand the entire scope of your interconnect voice management platform and operations. Second, and maybe more important, is the idea of optimization that is enabled once you understand the domains. Not only can you begin to optimize each individual domain, you can begin to optimize the “interconnectedness” (pardon the pun) of each domain.
For example, Carrier Management relates to Rate management, which relates to CDR Processing, which relates to Invoicing and Credit Management, which relates to Finance system integration and Dashboard & KPI management.
By understanding the entire scope of voice interconnect operations and the solutions that support them you can pursue actions to improve your overall performance.
