So, as we approach mid year, it’s a good time to take an assessment of where your interconnect voice business is and how it’s performing against the goals you established at the beginning of the year.

You’ve done some analysis of the interconnect voice OSS & BSS vendors and now you want to take the next step. So, what do you do?

GCS recently attended this year’s ITW in Chicago.   We had a great time, met with customers and partners and, even better, learned a lot.

Ahhh, differentiation. An often elusive component in a commoditized marketplace. Commodities, by definition, are unspecialized products that are produced in volume. Well, voice calling certainly fits that category, right?

So, you’ve recently reviewed your interconnect voice business and discovered that it is inconsistently contributing margin to the overall business.

Outsourcing your interconnect voice to your competitor? Say…whaaaat??? Isn’t it amazing how industry trends seem to repeat themselves.

Okay, can we all just finally admit that the entire RFP process...in a word...sucks! It’s an antiquated artifact from the last century that needs to be retired.

Pardon our French, or as the French say, “excusez-moi?". What we wanted to provoke was a tough binary question for all you interconnect voice business owners,

Enterprise wide software is a nebulous thing. At GCS, we often default to employing that term when we describe our product to prospective customers,

Interconnect voice OSS & BSS solutions have become a crucial component of a voice service provider’s IT system. They are part and parcel of a carriers interconnect voice operations. Why is that?

Software solution providers are a weird breed. We have to be really good at building, maintaining, deploying, and supporting the software we provide. That’s a skill in and of itself, and it’s part of why we, in the age old debate

This interconnect voice market is wacky, isn’t it? Massive volumes of data, constant technological challenges, erratic business, and dynamic market forces, all get mixed up in the stew that is interconnect voice.

In the interconnect voice world there is a lot of talk going around as companies try to figure out their path forward with this necessary, but often considered unimportant, aspect of a retail carriers business.

It’s amazing.  We are always asked, “What’s next?”,  from our customers and our partners in the marketplace. We spend every minute of every day working on building new features and capabilities and trying to make sure they scale and help, and no matter what whiz bang feature we are working on, it’s always…”what’s next”?  

In our discussions with our customers we get an interesting view into what carriers want in terms of their interconnect voice management system. It shouldn’t come as a surprise to any of them that they pretty much all have the same needs.

The evolution, revolution, or disruptive destruction of the interconnect voice world has happened pretty fast. Today, the speed at which the market operates, the technological capabilities required, and the consolidation that we are undergoing

Thinking of building your own voice interconnect management system?  Huh?  Really?

So, we’ve all been there. Right? You do your analysis, and you are ready to make your recommendation about the platform to choose, and then all of a sudden

The successful operating of interconnect voice is one of the myriads of complex tasks that telecommunications voice carriers find themselves confronting on a daily basis.

At the end of the day. After all the talk, all the rates, all the contracts, all the sales meetings, all the dinners and drinks, all the routing set up, all the testing...what really matters is the margin carriers make on their interconnect voice.